Took our son's trumpet in because it needed a cleaning badly. Redmond store told us they would have their person look at it and call us. Without calling us, he shipped it to Issaquah store (took 2 days to get there). When it arrived, they gave us an estimate of $220! Claimed the cleaning was a chemclean plus a little more. We requested that they return it to the Redmond store where they charged us $15 for the ""estimate"". We then took it to Kennelly Keys who gave us fantastic service for $75 (chem clean) + $37.50 extra and they did it that day because our son had been without his trumpet for over one week. We will never set foot in a Mills Music store again. The estimate seemed almost fraudulent. We had tried to buy our son's new trumpet at Mills back two years ago and they were over-priced in Redmond so we went elsewhere. This store has nothing to offer anyone and parking is horrible. The guy at the store who made me pay the $15 at the end for the estimate was rude.
Pros: Convenient if you live in Redmond or other spots
Cons: Very expensive service, slow service times, inaccurate quote