I brought my computer in because I took it to another competitor. I thought about going to Fatcats but then I saw the shape of the building and the fact that the entrance was blocked with customers, I went to the next place I could find. I had been told that my computer needed a new systemboard, processor, and probably a hard drive. It would cut out on me from time to time, right in the middle of watching a movie or playing the sims. Well after hearing the repair estimate, I decided against getting it fixed (there). I got home and hooked everything back up to do the email thing and my computer wouldn't boot. I called the next day to this company who told me that it never booted for them. Needless to say I was livid. I took the computer the fatcats despite my first impressions. But when they put my computer on their bench, the owner messed with it and he too thought it would be the systemboard and couldn't speculate on the cpu chip. He called their tech up to look at the computer (all while I was standing there). Jason took a look on the inside and mentioned that there was a battery thing on the wrong prongs.He set it to the other pins and up came my computer. It did cut out and flashed a blue screen real fast but you couldn't read it. They took my computer in and as it turns out, it was my powersupply. $45 and my computer was all better. Now I get paid every 2 weeks and so they held my computer for me, but when I got my check, I had to pay rent and so I asked to have them hold it for a few more weeks. They held it for 4 more weeks and the owner mentioned as it stated on my drop off reciept that they only hold them for 30 days. Well they had held mine for 2 weeks over that period and still had it. Never charged me any late pickup fees or rent or anything. I am still using the computer with no problems at all and it's been almost a year. I think the other guy just left his stuff there way too longwithout at least calling. Did you know the owner is a retired police officer who has been in business for like 15 years?
Pros: Quality Work, HONEST staff, Decent Turn-around
Cons: Prices are on the high side. Just don't talk to the owner