We bought a washer & dryer in Nov. from East Coast. This was the worst experience I have every had. We have had problems with the washer. A tech came out who was very unprofessional, I called back again told them we were still having problems. So now they have refused to service our appliances. Wish I would have never bought from them. So I am stuck with this & have to find someone to service them. So in the meantime I called the manufacturer & found out ECA is not even an authorized dealer for service.....What a joke.