I rented from them for almost a year. I never was late on my rent. I had to break my lease due to job relocation. I contacted them, left them forwarding mailing addresses, contact numbers, and even someone locally to call if they had a problem. I was informed that the house was rented before my lease was up which was 30 April 09. I called the Carrithers b/c I haven't received my deposit back, its June 09. I called and apparently the financial advisor was out sick and no one in the office could help me besides her. I called again when they said she'll be in the office and I was inquiring about my deposit, the lady had a nasty attitutude. I was never late on my rent or anything, I left the house better than it was before I moved in. I was requesting that she look into the matter, she told me basically there is only 2 people in the office, it's the first of the month and she'll get to it. Only thing I wanted for her was to notify me when they send the check out so I can track it to make sure I receive it, apparently they send a check out before and I haven't received it. It's a deposit check over $1000.00. She was not trying to help me and she acted like I was bothering her. If you can DO NOT rent from them. A bunch of unprofessional individuals. When you have renters that pay their rent on time and actually take care of he property, a little common courtesy is the least the rental company can provide, they don't do that. People who are looking for someone to manage their property I highly suggest you find another company. Their attitudes and customer service practices are HORRIBLE and DETESTABLE.
Cons: Customer Service is horrible