I was a regular customer at Changes Hair Styling and City Spa. I went to get my gel nails filled regularly by a very good (although a bit rough) nail technician that wanted to do MY nails HER way. After months of going to her I finally told her that I wanted my nails done a certain way and she refused. I decided not to go to her any more and made my next regular appointment with somebody else recommended by the front desk staff. A few days later I was told by the Spa manager and owner, Norma, that they did not recommend for me to see another Nail Technician at Changes City Spa because I had been going to their 'Best Technician' and to see somebody else would be going down in standard and would not meet my needs. I felt that should have been my decision, but decided to go elsewhere. A management that only feels confident in one of their nail technicians to do a superb job is unsatisfactory. It also makes sense when reading other reviews stating that other nail services at Changes City Spa have been a 'disappointment'. On a positive note, I found a few other Nail Technicians in the area that are excellent. You may have to look a little harder, but they are out there.
Additionally, reading through their other reviews, Changes City Spa has substandard services and staff. Most of the good reviews seemed to have been written years ago. I believe the reason for the bad service is due to the management and owner, Norma. Having dealt with her in the past, she could not care less about any customer service feedback. That is the reason the staff can get away with treating customers poorly with no consequence. 'The customer is always right' motto does not apply in this business. Norma launched a successful business and took it for granted by thinking it will always stay that way and not realizing that what she needed was loyal customers...as I once were! How is business now Norma?