Okay, I have been going to Deep Creek now for awhile now, and I am so angry about reading that nasty review listed below. My animals love all the doctors, our babies have seen every single doc, even the doctor who is only available on Mondays. I agree that within a few months, I have seen a huge turn around w/ the staff especially the receptionist, but it seems to be a positive turn around. Our favorite or should I say my wifes fav is Stephanie (shes been there for like 4 months or so) and I can def agree w/a previous reviewer on here- she is very understanding, honest and bubbly and seems like she knows what customer service is and how to make everyone smile and laugh in the waiting area. Our animals love her and of course others as well. I like when we walk in she remembers our names and our babies names and everyone who walks in after. I work for a huge corp and I would like her on board w/my business because now a days its hard to find cheerful people who love what they do and do not care about the moo-la. Deep Creek sent us a welcome card, we recently rescued a pupp and Deep Creek gave us a cute new puppy kit FREE and was in a baby bag- very cute- well my wife loved it. Docs are very nice, and we trust them w/our babies. Maybe Phiniix you just were not a perfect fit at Deep Creek, maybe you should work in a call center in a cubicle or something. If Deep Creek did not respect their employees then why do they seem so cheerful and happy? Surgery w/ animals and humans- some will pass, and no matter how cold a person is- they care. If you worked in the kennel why did you not let the animals out more or feed them more? you had control at one time and could of made a change instead you came on here bashing a perfectly, awesome animal hospital who DOES care. I been in more than a few times and came on to praise them and when I read your review Phiniix- my mouth dropped and as a ex-employee, you should be ashamed because Deep Creek cares and my animals love Deep Creek and we have been to many vets from moving from the military and none compare to Deep Creek w/ their customer service. So thank you Deep Creek. We love you!