I read some of these other reviews, but I had a great experience. I originally went in for laser hair removal to my underarms, and it worked. So after that I got my chin done, and my upper lip. And that worked. Then I got my bikini and lower legs done. It's all worked. It took a while, but that's more because I did one area at a time, and each area took a few visits. However, I was informed initially that it would take a few visits, so I wasn't concerned. When all is said and done, my entire body is pretty much hair free. I think I've shaved once this whole year. I recommended that my mom get it done for her chin as well, and and she's also had great results! If hair is something you're really concerned about, and you're committed to investing in it, and not looking for a quick $20 bikini wax fix, then I would definitely recommend it to you! I've also done some skin treatments with them for my acne, which were also nice, but the hair removal is what I'm most pleased about. P.S. Staff was nice, courteous, and professional the whole time!