I read the two reviews above and I do see where the first person retracted their poor rating because they had filed the rating for the wrong company, but I saw the second rating and I have to think that this can't be right. We have used the folks at Winn for all three of our daughter's weddings and we have always been well taken care of. Our daughters have loved having the trolleys and they have ""made"" these special events for them, so much more special. The trolley drivers have always been so nice and we recommendt them to anyone who asks. I do think the secret (if there is one)is in the planning. So my guess is that the bride above probably poorly planned the transportation portion of the wedding. I also got onto several ""wedding boards"" and could not find anything derrogatory about the trolleys or Winn. Which begs the question why this lady would read bad reviews and still contract with the vendor (smells a bit fishy to me). My advice is do your homework, meet with your vendors, keep it simple and plan for the unexpected, you'll be fine. But as far as Winn Trolleys goes, they will ALWAYS have my business, but it will be grand kids from here on out, we were done a long time ago.
Pros: you name it