They are not caring. One time they let my dog fall off the examining table. When she got sick recently, they misdiagnosed her and I had to pay another $350 to the ER who got it right. They wanted to keep her over night with IV fluids, yet they had no one to monitor her in a kennel-like environment with barking dogs where she could have chewn off the IV. Post surgery they gave me no instructions and just handed her to me, heavily medicated. Finally, when a vet advertises in Val-Pac for half off fees, you know they are bad news. These people are jaded just because they deal mostly with lower income folks. Avoid if you care about your animal. They can't keep a good vet, which also tells you something.