I purchased a book the first day of the semester when they had reopened and asked the clerk when was the last day I could return the book. They said, ""By the end of the month."" I went in to return the book on 1/30 and was told that the last day to return books was 1/24. I explained that there were no signs posted, which one of their employees confirmed, and told them what the clerk said to me. They said that they do not waive their return policy and then offered to buy the new book back from me for 50% value. At which time they could sell it to another person for full price and make 100% profit off of their mistake. I will NEVER shop there again.
Cons: Customer Service, Hours, Parking