Yesterday, I went in to drop my dog off to get neutered. When I showed up there was a customer at the desk, I stood behind her about 5 min. when another customer showed up walked up to the desk and was immediately helped(no one asked who was next) so I waited another couple minutes. Then left my puppy told to pick him up between 4p.m. and 4:30p.m. At 4:15 my other dog was scheduled to come in. At 3:20 received a call to come pick up puppy, told them about other appointment at 4:15 I was told no problem just come now, so I did when I got there I heard my puppy whinning in the back and was told to have a seat and wait. Meanwhile my other dog was very uncontrolable and barking, so I asked if I could get my puppy so he would calm a little, I was told I would have to wait since the doctor likes to bring the puppy to you. About 5 minutes later the receptionist the went back(I guess she was getting tired of whinnning dogs too)and brought me my puppy. I sat in the waiting room(which was very hot, many of the people there were complaining also) til 4:35 twenty minutes after original appoinment(65 minutes after I arrived). I then went in the room and waited(super hot by this time) another 30 minutes til I had enough and then decided to leave. So I went into the reception area to pay my bill for my puppy(which I was never told what to do with him after his surgery)But when I got there had to wait another 5 minutes, with many workers justing standing around, I received a call from my child(who needed me) and left without paying. Which I called right after many times, all of which got a busy signal(very common here). Won't go back but will pay my bill if I can ever get in touch with anyone there. Was very disappointed.