I have never been there so Ii supposes I don't know, but I don't think people should say such things. Being so dissatisfied with the place I think that if it was truly that bad, and if they did do those things, then don't complain about it on a site, tell them you were not satisfied, report them, but I'm willing to bet that whoever complained, didn't do a thing but complain to her/his family. I don't want to make anyone angry but complaining never did anything.
Pros: I'm not sure
Cons: I'm not sure