Let me start out by saying that I have been to the Bombay House multiple times before this experience and have loved the food every time I have gone. That is why for this valentines day my girlfriend and I decided to go there to celebrate.\r
After about a 45 minute wait, we were led to our seats. About 5 minutes later we were poured our waters. It was around this same time that two different families came in and were seated in our section. After about 10 more minutes, we saw the first staff member in our section since we had been poured our waters. At this point, we had been ready to order for a while and were growing impatient. It seemed that other people in our section were also waiting on various things such as drink refills, checks, etc. \r
As the waiter walked into our section, he was prompted to give a check to a couple next to us, after this he went up to the two families who had been seated after us to make acknowledge them and let them know he would be right with them.\r
About another 10 minutes passed. After about 20-25 minutes of sitting without any kind of recognition from our waiter besides a nonchalant glance toward our table (he had by now taken the orders of both families that came in after us) my girlfriend and I walked out. I have never had this kind of customer service experience before. I understand that it was valentines day and they were really busy, but I would at least expect some kind of recognition from our waiter. \r
Oh well, as a long time customer, I can say I won't be giving my service to the Bombay House ever again.
Pros: Great food
Cons: Long wait, atrocious customer service