Lovely work originally, terrible followup. I had my entire thigh done by Kyle Olsen (who was appointed to me without asking if I wanted anybody specific), but it was an overall wonderful experience. His placement was perfect the first time, and he was a joy to speak with while working on my leg. Unfortunately, though, I will never go back to this shop. I was told to call in about two weeks to get touch-up information, and wasn't helped at all while on the phone. His card itself only has the shop's phone number as contact information, and when calling the shop, I was only able to speak with their desk guy, who was vague when asking questions and absolutely useless in giving me any more information on when to call again. I contacted Kyle himself over Facebook, and he told me when he was free and set up an appointment with me for a certain day at 12. I waited until 12:30 in the parking lot, and he didn't show up. They don't open for business until 1, so I thought maybe he meant 1 or was caught up somewhere else. I waited until 1 and went in, and was told that they didn't have any number to contact him at. Finally around 2, he came in and glanced at me as if he was surprised. He looked at the computer and said I had no appointment, and refused to do my touch up because of it. I later nicely contacted him again, saying I'd get a hold of him later for a touch-up, and he didn't even respond.