For the past few years, I've frequented the SLC Sundance Outlet Store, but this evenings visit will be my last.
I purchase 5 gold necklaces for all the lovely ladies in my family, and my Grandmothers broke. I went to the outlet thinking that I could simply exchange it for another and was rudely surprised. I was handed over to the ""evening manager"" who approached me, without say a word, looked down at the necklace and said, ""Yeah, I can't help you."" She goes on to tell me that I'll need a receipt for the exchange. I asked her if they kept any record of the purchase (no), if I could show her a bank statement (no), and even showed her the one I was wearing that I had purchased for myself. I asked her what else I had to do to prove to her that I purchased it, and could even tell her the associate I purchased it from. I received unbelievable poor service. I don't know if it was because I was the only customer in the store, or because I was of a younger age, but that woman (Pam?) talked down and over me, with the lame excuse that she was hiding behind, ""My store manager would say the exact same thing.""
I'm upset that the product I purchased broke within such a short period of time (less that 50 days), and I'm outraged but the poor level of customer service that I received. I wonder who had the bright idea of promoting that lady.