I have to say that I had a wonderful experience with them. My ring is gorgeous, it was amazingly cheap, and I get compliments on it ALL the time. We did have a slight problem with them on my husband's ring, we had kind of a unique design and they provided a similar ring. I pointed out the error, and they fixed it promptly free of charge. The sales room is low pressure, the sales staff actually recommended a cheaper, and prettier, diamond. Gotta say that even with the slight problem with my husband's ring, I couldn't be happier. The sales staff is knowledgeable, friendly and willing to work with you however you want. Did I mention low pressure? Referred a friend who also really liked the service and picked out a gorgeous ring. Although the engagement fell through, he's still happy he went to Rocky Mountain Diamond. Yeah, I recommend it, I'm sorry the previous person had so many problems, but it's not a common occurrence.
Pros: Service, Price, Good follow up service for life, Open Saturdays.
Cons: Slight mix up on one of our rings, appointment required.