I had a moon roof and the motor went out after 7 years of use. I tried to just order the part threw my mechanic. Texas Auto Tops never returned the phone call. So after three days of no response since the initial call, I called them again to just see if I could take my car in to close the moon roof ( it was fully opened) on Friday. They said I would have to wait until Tuesday. When I told them that the open moon roof would put my car in risk of being broken into (also, it had been raining all week) they finally said I could come in and they would close it for me. They did not at any point inform me that there would be a charge. I arrived at 9 am, after waiting several hours I told the desk person that I have to go to work at least by 1 pm. She went out several times and tells me they will get to it soon. In the meantime I look in the garage and I see that they have already closed the roof by 11 am. I waited 2 more hours after they had closed the moon roof. Then the mechanic comes out to convince me to buy the new motor after I explicitly asked them to simply close my moon roof. They charged me 100$ to do what took about 5 minutes to take out (my regular mechanic did the same operation to test the motor and charged me nothing). It gets even worse. Then the mechanic, who was working on it, gets rude and says that it would be better if I just replace the motor now because he would have to charge me again to take the new motor out that he used to close the roof, another 100 bucks. At this point I tell them that I need to leave for work and they make me wait another hour while the mechanic huffs and puffs about the new motor. I finally use my credit card to just pay for the motor to the tune of about $ 275.00 plus the ""labor"" which was about $100 for 10 minutes of work and hours of passive aggressive sales tactics. This was the worst $400 experience I have ever had! Please save your self the discomfort of doing business with these rude people!!!
Pros: They had the part I needed
Cons: Rude, Pushy, Sneaky