They ripped a shirt, Lost a shirt, and Management Refuses Responsibility: Counter help seems disgruntled with persistent frowns and it's apparent why- management is careless. I claimed my laundry, and an expensive shirt had been returned out of back, without a note, ripped through the seams on both shoulders. The Store Manager (George) refused to offer any options and stubbornly adhered to a story that the shirt was already old. This was based on a quick glance at this men's dress shirt collar, which had slight wear behind the neck. This shirt was of quality stitching in the seams, which was where it was ripped- both sides. Feeling insulted by his denial, I ripped the shirt at a seam to demonstrate the amount of stress that shirt had to endure to rip like it did in the shoulder seams. Bottom line: Store manager did not even offer a refund on the laundry price for the item! Then... of the same batch of clothes I took to them, another came without a bag and a tag. They said it had to be re laundered. Two weeks later, I went to pick it up and they LOST THE ITEM. They couldn't find the ticket number in their logs. Counter help took a message and told me the manager would call back. Nobody owned up to the responsibility to pick up on the note and call me. I called the following week and left a second note for the VP of the company (Steve). He called back and said that they are looking for my shirt. When I mentioned the ripped shirt transaction and my concern that the store manager hadn't offered me even the laundry refund (which is pre-paid) he instantly mimicked the store manager's tone and story that the shirt was an old shirt, saying ""Of course we wouldn't offer you a refund because it's old."" Rather than work towards a customer's repeating business, the lack of customer-care loyalty expresses itself as a sheer lack of basic business customer appreciation. Blatant and misguided, management refuses to step up to the plate and accept responsibility. Who has the time?
Pros: It's cheap.
Cons: Sadly, poor customer service from management to counter help.