For the past week, I visited 3 scratch & dent appliance stores in my search for a refrigerator, front load washer and dryer for my new home. These were my criteria: Price, Selection, Customer Service. All of which carried an equal amount of importance. ==== Aus-Tex Appliance: Limited selection; They carry LG and GE mostly, and a lot of used stuff, which I was not in the market for. Good Prices, poor atmosphere, not professional, high-pressure. Poor customer service. I didn't go to the North location after my experience at the South Austin store. 5 of 10. ==== Giant Discount Appliances: Large selection and carried all the brands. Average to good prices, very friendly and professional, low-pressure. Great customer service. Also visited Austin warehouse. 9 of 10 ==== Appliance Associates: Nice people, nice prices, very poor selection. They just don't carry much inventory. 7 of 10 ==== I chose to purchase my appliances at Giant Discount Appliances from the Round Rock location. Although I felt Aus-Tex Appliance had slightly better prices on the washer and dryer, but not the refrigerator, Giant worked with me since I purchased a refrigerator, washer and dryer. Their customer service was some of the best customer service I have ever experienced. The lady at the Austin store told me that no one at Giant Appliances works on commission so they have a no-pressure sales approach, which was very reassuring. I thought Giant Appliances was a large franchise, only to learn that they are a family operated business who started here in Austin. They were very, very informative and made me really feel like they were looking out for my interest, not what you expect from sales people. The Round Rock salesman, Miles, was very good to us. He helped us select what we were looking for and didn't try to upsell us on anything. The store was very clean and impressive. They also sell TVs, but their prices were very mediochre. I am going to recommend all my friends and family to Giant.
Pros: Nice People and Nice Stuff.
Cons: Poor Selection. Didn't have what I was looking for.