Let me start by saying that Fantasy Cakes makes really moist and delicious cakes. Which is why it is so unfortunate that they don't care about their customers. Not once, but twice, I have received the WORST customer service of my life at this place. I was hoping it was just a fluke, or an off day, but the second time just confirmed that they really don't know the first thing about customers. The first time, they completely messed up the flavors and filling of the cake even though it was clearly printed on the order form and I had called to double check before the cake was made. When I called them to let them know they had made a mistake, they told me that I had ordered exactly what I made! I had the copy of the order form that they wrote and they still refused to acknowledge that they had made a mistake or refund any money! Against my better judgement we ordered cupcakes from them for a party. They made me go and buy my own sprinkles to put on the cupcakes and then they only used about two sprinkles per cupcake. When I went to pick them up and I opened the box, they looked horrible. I guess they don't color their frosting, they airbrush and whomever had airbrushed my cupcakes basically went over them once, so they barely had any color and it was more colored on one side than the other. When I told them that they were not exactly what I had in mind, they just looked at me like they could have cared less. The owner refused to come out, so this poor girl at the counter, who looked to be about 12 just stood there. You have to prepay, so I couldn't really do anything except take these cupcakes. We ended up throwing them away because not only did they look awful, but they were very dry and stale. That was the last time I even thought about ordering from them. When they get things right, their cakes are very good, BUT when they get things wrong, they will blame you and then hide in the back of the store. So beware!!!!!
Pros: Tasty cakes when they get it right
Cons: horrible customer service