Rented a blow-in insulation machine, took it home set it all up put a bag of insulation in; machine didn't work. Called the store they said, ""oh yeah we've been having trouble with that machine sometimes it works sometimes it doesn't, go ahead and bring it in we'll switch it out. Now I live 20 miles away and now I have to go back? Well I get there I tell the guy I want my time extended and a 10% discount for having to come back. Got the time extended, but no discount, cause the SERVICE COUNTER MANAGER couldn't make the moral decision as well as the ASSISTANT STORE MANAGER to give me one. Why are these people left in charge? They can't make a managerial decision w/out the Store Managers consent? Need home improvement materials I suggest you go to Lowes or Home Depot for your home improvement needs. So what was suppose to be a 40 mile round trip ended up being a 100 mile round trip. Didn't even get a, ""we're sorry"".