My AC broke down and you know the summer is very hot, and I heard that this store was running a no charge special to check out AC problems. They checked out and said that it was the O'ring leak and the total for the parts was $46 and $170 for labor. I questioned the $89 / hour service charge that was displayed, the manager Tim said that it takes 2 hours of labor and he discounted some on labor charge.
I was a little hesitant about their price and Tim said that they guarantee their work and if the car stops blowing cold air he would take care of it. He also mentioned that he would put in a dye that would let him know if there are any other issues. I said ok (my mistake) and he got the car around within 15 minutes.
I went and checked the car, and for sure it was blowing cold air – nice, I thought. I questioned about the labor charges and it did not take 2 hours, and he said that he had already quoted the price, and AC repair is expensive. I paid and left home.
Next day, the AC was blowing air – NOT COLD. So I took it back and he pulled up the information on his computer, and after I mentioned that the AC was not blowing cool air anymore, he said he will put it on a machine and diagnose the issue.
After about 30 minutes of waiting, they took the car in and checked and he came back and said that the AC manifold hose was leaking, and he checked the dye with the ultra-violet light. Tim then came up with a new quote of $580 ($420 for the manifold discharge hose and $160 for labor).
I asked him about his diagnosis and yesterday’s charges and his word to bring it back if the AC is not blowing cold. Tim said that if I can find the manifold hose for cheaper on the web, he will replace it for free and will not charge for the Freon.
I looked around for a week and ordered it in Auto Zone for $100 (Tim wanted $420 for it). I took it to Brake Specialists, and Tim does not want to replace it for free anymore. He shows his computer to me and tells me that nothing is guaranteed and he wants $270 labor ($220 - customer brought in parts are 110/hour labor; and $50 for Freon).
I asked “what did I pay initially for? “ and he said that those charges are for discharge and recharge. I reminded him that they were running diagnosis for free and the charges are for the repairs and the AC is not REPAIRED.
These guys have no ethics; don’t stand by their word, their labor charts don’t mean a thing. This is a Pretty BAD deal. I will check somewhere else to replace my AC manifold hose.
Pros: Good at stealing your money. Very good at asking you to come
Cons: Don’t stand by their word, or work. No guarantee on their w