I was recently referred to Dr. Hart at Hill Country Ob/Gyn. I was referred after being diagnosed with a "threatened miscarriage," at Seton SW. I am currently employed as a private contractor and I am un-insured. When arriving at Hill Country Ob/Gyn the receptionist was very rude and abrasive about my method of payment. She advised me that I would only be charged 80% of the bill if I paid immediately, and that if I was unable to pay that I would be charged the full 100%. Then she went on to advise me that she is unaware of what is going on with me or why I was seen at the ER, and that due to privacy issue she was not allowed to know this information. I am not sure why she elected to tell me this since I am familiar with the HIPPA law, and I have read Hill Country Ob/Gyn’s privacy clause; both very clearly state that administrative staff have the right to view medical records for billing purposes. Furthermore, after I had completed my visit I was instructed to provide the receptionist with a breakdown of the treatments I had received, which also very clearly stated why I had been referred to them. So, my initial experience was with the receptionist lying to me about her ability to have access to my medical records in effort to defend her lack of compassion. She might as well of told me “if you don’t have any money, find your healthcare elsewhere.” Fortunately for them, I paid cash for my appointment, when I could have elected to have Medicaid pick up the bill in couple of weeks. (Medicaid would have only paid them approximately 40% of what they had billed. I know this because I work for the State of Texas, I grew up in a family of medical providers, and I have taken several courses in Healthcare Administration).
When I saw Dr. Hart she explained to me that it is possible that my body is attempting to miscarry, or it is also possible that I just have some unexplained bleeding and I will go on to have a viable pregnancy. She advised me that since the pregnancy is so early on that they only thing she could do at this time is some lab work to test my hormone levels, and that in a few weeks if I had not miscarried that another sonogram would be preformed. She then told me that she would call me later that day to give me my lab results. So, I go home to sit by the phone. Like any normal person I am very interested to know what is going on with my body and my newest family member…this has been a very emotional experience for me…with uncontrollable crying spells. …Well she never called. So, I called her the following day to request the results from my lab work. I spoke to Dr. Hart and was told that she would not have access to my results until she got home (?). She then promised me again that she would call me later that evening. Again no call; in fact, it is 1pm on day 3 and still no call regarding my lab results. In normal business settings it is expected that you will deliver your services within the time frame that you advise your client of. Apparently, this is not a business practice, or goal in which Dr. Hart strives to meet.
The only nice thing I can say about this practice is that they have a friendly nurse.
I would not recommend Hill Country Ob/Gyn to anyone as they appear to be very uncompassionate, rude and unprofessional.