Let me start by saying this, is the first bad review I've ever written about any business ever in my 29 years. But when I dropped in to have a suite cleaned, the woman behind the counter didn't even acknowledge me. Not w/a hello, what can I do for you, or even a be w/you in a moment. Simply kept working on whatever trivial paperwork she deemed more important than greeting a new customer upon arrival despite my hesitant ""hello?"".
When finally she found me worthy of her time, I found her abrupt, surely and unwelcoming. She seemed almost to glare at me as I explained what I needed. After wasting her time giving her more business (read: money) she asked my name. It's Ian. Now, I know it's not a super common name but it's not unheard of. She acted as if I were speaking pig latin. ""You've never heard that name before? Ok, well let me spell it for you, I-A-N."" Her response...? ""R-A-N?, Y-A-N?, I-E-M?"" After about a minute of this, I finally said ""yes"", to what ever letter combination she ended with.
In my haste to leave this crummy little rat hole and it's rude proprietor, I forgot to get a receipt, only to remember a couple hours later and have to head back into that vortex of disdain. Upon arriving I could sense her malevolent gaze fall upon me. I cringed a little inside but mustered my courage and explained that I had forgotten my receipt. A slow smirk and a glint of evil in her eye, her reply was, ""we don't do that"". I was befuddled. You don't provide proof that you are in possession of something of mine? How will I prove you had it if something happens? Fearful of deliberate abuse to my property I meekly (and with shame) tucked tail and left.
Now, for the retrieval of my suit. I arrived on the day they said it would be available and told her (different ""her"") my name (knowing this would be a problem). After trying several different 3 letter combination's with no success, she decides to say, ""well it won't be ready till after 4:00"". How did she know that? She didn't know who I was or what I had foolishly left w/them.
I returned after 4:00. Name issues again. Finally, ""we don't have it, we'll let you know if it turns up."" What!? Further deliberation. I leave. Pissed as F@#k. How will I get reimbursed for this?
Ok, here's the silver lining. I've walked half a block and the lady starts yelling my name (correctly surprisingly) telling me to come back... They found it. Apparently the original ""her"" remembered what letter combination she use for my incredibly difficult name. I return, get my suit, PAY!, and leave. No remorse on their part whatsoever.
Sorry for the epic tale. Hopefully they fall into ruin. End.
Pros: Great if you enjoy being spoken down to.
Cons: Rude. No receipt. Expensive.