My girlfriend and I were just looking for somewhere to get out of the heat and a have a drink, so we stopped in. We've eaten at a few Hard Rock Cafes and really liked them... until this experience.
We both ordered ONE beer a piece and drank them slow while cooling off and watching the videos. I finished mine and they asked if I wanted another one, I said no thanks and waited for my girlfriend to finish hers. Another bartender asked if we wanted another round. We said no and she brought us the ticket. The ticket was $18 for two domestic pints! I was like wow they are really expensive. So I paid and we left. We started talking about it and it didn't seem right... So I called and asked how much domestic drafts were. They said about $4.50. So we went back and I asked for an itemized receipt. They had charged us for 4 beers. The place wasn't even busy. Not at the bar anyway and they argued with me about it and got an attitude with me about it. The lady goes, ""yeah.. ok... right.."" The guy goes into explanation how he even poured us two extra beers when he had never served us!!!! My girlfriend and I looked at each other. These people must be freaking high!!!!
Finally the manager comes over and talks to us. He's pretty cool for the most part but seems like he is having to reluctantly side with us, the customers. Finally he credits my debit card for the difference, shakes my hand and gives me the new receipt. So far only the original charge has shown up on my bank account.
To make a long story longer, I will NEVER and I mean NEVER go back to this hard rock again. Jesus, most of us learn how to count when we're toddlers... I would think a couple of 30 and 40 something yr old bartenders can handle serving a couple of beers and keeping track. If they can't count two beers then how many more times have they screwed up people's orders??? I'm not even a demanding customer. Just don't treat me like I'm an idiot when you mess up. Don't go into details to help your lie if you aren't sure.
Pros: On the Riverwalk