Calling them on a Monday morning netted an appointment on Wednesday for a hot water heater that went out. Okay, I understand if they are understaffed for the volume of calls they are getting. But the guy came and left without verifying that I had hot water. Still no hot water. I called ARS back and they said that I had to call American Home Shield (my warranty service that selected ARS), but added that their systems and phone lines are down. I asked to at least book an appointment since I paid my $60 copay direct to ARS and it was them that failed to fix the problem AND I couldn't reach the warranty company. They refused to even book an appointment. I called back and asked for a supervisor, who would cut me off while I was talking (must be something they teach, since the 1st person I talked to did the same thing). She was flip with me and had no regard for the fact that their service technician failed to fix the problem. No ownership, apology, empathy, nothing.