The first time I went to Anna's they did an adequate job for the price. The second time was a customer service/satisfaction travesty:\r
I asked them taper two sport shirts (did not mention anything about sleeves) and asked them to hem newly purchased slacks WITHOUT cuffs. When I returned to pick up my clothes, the slacks had been hemmed with a cuff.\r
The real problem is with my shirts. They hemmed the sleeves without me asking at all. The sleeves are now too short to wear out. When I spoke to George (I assume a co-owner/tailor) he stated that I requested that the sleeves be hemmed. I repeatedly told him that I did not. Why would someone ask for sleeves to be hemmed too short to wear? He claimed I authorized it over the phone. I did not. I would remember talking to my tailor and requesting something that I was even there to be fitted for.\r
Finally, one of the shirts had a 2 inch pen mark on the back. He would not even consider the possibility of making a mistake or offering a partial refund. He raised his voice and kept interrupting me as I tried to explain what had happened.\r
If you're reading this, you're probably pretty concerned about the well-being of your clothes. DON'T TAKE YOUR CLOTHES HERE.
Pros: Nice neighborhood
Cons: Makes mistakes, Horrific customer service, Ruined Shirts