I moved to Plano 12 years ago and needed to fix a vacuum cleaner. I found Steve Black's Vacuum and started unloading it from the back seat of my car when Steve saw me struggling with it and ran outside to help me bring it in. That sure made a good first impression! I was complaining about my old vacuum when Steve started talking about his Sanitaire. I was impressed with the demo and decided to chuck my old one and bought the Sanitaire. Today it is 12 years later and I bought my second one and got a very decent trade-in value for my first. The first one still works , but I liked the way the bag attaches on the newer model. So the purpose of this review is to say Steve Black has provided excellent service for many years, the Sanitaire vacuum lasted many years, and I looked online afterwards and Steve's price beats by far anything I could find on the internet. So, you can support your local business, have a local person available to buy the bags, do maintenance on the vacuum, etc and still not hurt your pocketbook. It's a win/win situation.