From the front desk, to the shampoo bowl, to the chair, the staff was the friendliest I've seen, and I've seen plenty. Jana was my stylist. I recieved a wash, cut, and style. She was extremely professional, wonderfully welcoming, and my hair looked the best it ever has. From the minute I arrived to the minute I walked out the door, my Kiva experience was exceptional. I highly recommend this establishment.