I am one of the techs responsible for setting up Nashville's 4G market. A co-worker and I, naturally, were the first two people to pre-order the first 4G phone, the Evo. At the same time I placed my pre-order, I also set up a separate Sprint line for work. The day of the release, we went to pick up our phones, and I also needed to exchange my current phone of less than 30 days. Apparently, doing an exchange for the new phone was ""a pain"". The mobile manager went on to tell me that ""YOU REALLY HOSED ME ON THIS ONE, EVEN AFTER I PUSHED YOU GUYS TO THE FRONT OF THE PRE-ORDER LINE."" This one statement was uncalled for, especially since he did nothing for us. After all, we were the first to pre-order and we also scheduled ourselves to be the first two appointments to get the phone. The experience lasted about an hour with the manager continuing his rants about how I supposedly screwed him over somehow, and that I was costing him money. I left not feeling any excitement over my new purchase, but instead, I had a feeling of regret. I will never purchase another item from this store again. Also, being that I am surrounded by technology professionals, I have passed the word along of my experience so that they no longer buy from this store.
Cons: Mobile Phone Manager