Good: The atmosphere was nice.
Bad: The cost was WAY too high for a mediocre massage. When I spoke to someone to complain, the most they could offer me was 25% off another massage, which would save me about $12 when I was unhappy with a $180 service.
Improvements: Improve communication about what "relaxing" means for a couples massage (a cat walking across your back is nearly as good), and give even a partial refund to unhappy customers, not a poor discount on MORE services.
Other: I will never go to this place again. There is another place that gives massages nearby for MUCH less.