I've gotten my hair done at House Productions a handful of times. Each time, I've arrived at my appointment on time only to have to wait 20 or more minutes for my stylist to finish the appointment before me. I don't mind that and I wouldn't normally bring it up except, well, you'll see...
One time back in February, they canceled my appointment two days in a row due to snow - snow that never came!! Pre-emptive snow. That pissed me off but I continued to patronize the salon since I liked the cuts I got.
Earlier this week, I called to make an appointment for today, Friday. Like most people, I work, and so I asked if they had anything available after 5pm. The woman on the phone said that they usually make their appointments for on the hour but she said that they could squeeze me in if I got there by 5:15 or 5:20.
So I left work a few minutes early and spent 30 minutes on a Septa bus during rush hour. I got to House Productions at 5:22.
As soon as I showed up, the receptionist said, ""Oh, we just tried to call you. Anthony has a 6:00 so he doesn't have time for your cut.""
Let me repeat: I LEFT WORK EARLY. I SPENT HALF AN HOUR ON A BUS. I WAS TWO MINUTES LATE. And I was turned away.
I suspect that they'd have no problem making their 6:00 wait. But it's Friday night and they want to make it to happy hour.
Oh. Also. My haircuts are not complicated. I'm usually in and out in less than 40 minutes.
Good riddance, House Productions. I made an appointment at a new salon for tomorrow.
Cons: poor customer service, disorganized