I am writing regarding this restaurant located at 16th and Sansome. My company has been ordering lunch every Friday, since September 2007, which are faxed in by 10:30 a.m. (until their fax machine stopped working). A fax document was created, so that the orders are typed to eliminate confusion, however, there were plenty of times that the salad dressings were missing or were put on the salads, when I request (in bold letters) that all salad dressings must be ""on the side"". We also have Vegans, but one order had the chicken in the salad, instead of being on the side. Another sandwich was ordered without the turkey, only to contain bacon that was not listed as an ingredient on the menu. One time a hamburger order was missed, along with sauteed spinach from another order. The last few months, the fax machine wasn't working, so I called in the orders. I kind of dread this with the mistakes on the other orders that were faxed in, & again, there were mistakes. One order had six items, two consisting only of a soup & a chili order. Three were off the regular menu, with the remaining item being one of the platter specials. I requested an 11:45 a.m. to 12 noon delivery as usual. At 12:05 p.m., I called & was told that the order was going out the door. This company is located a block away. The order did not arrive until 12:30 p.m. There were only two salad dressings ordered, but both were missing. I don't know what else to do to get these orders delivered correctly, & I have walked the order down the block just to avoid mistakes by the order takers, but this time, with the rain, I called in an order. The salmon bagel platter was missing the BAGEL. The Red Bliss side order became a Tuna-Bean Pasta side. Hot items were cold, cold items were warm. So, this is the last time our company will be ordering from this restaurant. By the way, they have a customer service email site to contact them for complaints, etc., but my email was returned with an error message.