I had a bad dye job from another salon and then I saw Salon D?Artiste (located in Wayne) online. I thought the atmosphere looked nice so I made an appointment. Since my hair had to be corrected, the receptionist made sure that she secured extra time for me with my stylist?s schedule. Kirsten (my stylist) was very pleasant and we discussed that I wanted to make my hair look more like its natural color. She happily told me that was excited about the challenge. After applying the color, I had a great washout. Even though my hair was wet, once I looked in the mirror, I could tell that she had done a great job of correcting my hair color. I relaxed back in the salon chair ready to dry my hair so I could see the completed look.
When suddenly, the girl who washed my hair came up to me and said that Kirsten had her next appointment. Then, she basically told me I could dry my own hair. Not only did she take me to the nail technician area and plug in a hairdryer next to the bathroom, but then Kirsten just walked over slapped some mousse in my hand and gave me a brush. I was extremely uncomfortable as the nail technicians, customers, and other workers looked at me strangely.
After the girls were so nice to me while I was getting my hair done, I now felt extremely embarrassed and rudely mistreated. Considering that it was 30 degrees outside and snowing, I couldn?t see why they would let a customer leave their salon with a wet head. Especially since my hair is short and took all of five minutes to dry myself. Maybe if I was getting my hair done by a friend, I wouldn?t have minded drying my own hair, but I didn't know them.
At Salon D?Artiste you will need to schedule a dry. Otherwise you can assume from now on that if you go to Salon D?Artiste, you will leave with a wet head or be forced to dry your own hair next to the bathrooms as part of your salon experience.
I give this place a 5 for knowledge and experience and a 2 for common courtesy and customer service.
Pros: Great Work
Cons: Terrible Customer Service