Recently had Cyber Warehouse repair my crashed Windows XP computer. I asked them to recover all My Documents files and Outlook email. They basically formatted the hard drive and reinstalled Windows. Most of the files were restored but no Outlook email. When I called Cyber Warehouse, I was told email is NOT part of the standard recovery and I never asked them too. Regardless, if in doubt they should have called me and asked if I needed recover the Outlook email. Now the drive is formatted, all is lost. They refused take any responsibility for the lost email. I'm not sure what exactly am I paying them for? What a bunch total incompetents!!