The Kims (owners) are not truthful! I have asked for light starch in my white cotton flying shirts and after spending +$60 on starched 17 shirts. There was no starch and when asked why, was told by Ms Kim they do not do light starch and she would not refund my wasted money. It would be nice to know before being ""taken to the cleaners"". The attendent at the Loucks Rd store did not know that either. If you want a honest business, DO NOT use Formprest, DO NOT waste your money. Use anyone else.