I recieved services from your company on 1-28-09 which involved removing a broken water heater from my home, returning it to Home Depot for a replacement, and then installing the new item once recieved. The gentleman who represented your company was Roy. I wanted to let you know that he was exceptionally polite, timely, professional, knowledgable and thorough with his performance of this job. In my opinion, he, Roy, is a true asset to your business. Based on my experience with your company on this occasion, I would not hesitate to highly recommend your services to friends and family.