My husband and I went to Rug Bug to purchase cork flooring for our partially finished basement. On our first trip to the store (when we were just doing research and pricing), we talked to Stephanie, the owner, who was happy to tell us all about her cork products, the prices, and everything else we wanted to know. There was absolutely no pressure to buy at that time.
After visiting some other flooring stores and checking out their cork selections, we quickly found out that Rug Bug had not only the friendliest service, but also the best prices by far. So we returned to purchase the flooring. Jason was just as friendly as his mom and was happy to answer all of our nervous-DIY'er questions!
Our experience up until this point was fantastic and would definitely have earned them a 5-star review. But even after the purchase, Rug Bug went above and beyond for us. We installed the floor but found ourselves three planks short...on Sunday morning. We called the store expecting to have to order another box and wait 3 days for it to come in, but Stephanie said they happened to have three extra boards on hand that they could sell us. Thanks to Rug Bug, we were able to finish our project this weekend like we had hoped!
I can't recommend this business highly enough--they are spectacular and truly committed to their customers! We absolutely love our new cork floor and are looking for more flooring projects just so we can return to Rug Bug!