I went to Powells for a lecture. When I came in, the store employee told me that there was a coffee shop where I could take their books in and enjoy the milk and lasagna I had brought with me. I went into the coffee shop, took a couple of swigs of milk, and had to make an important phone call. In the middle of the phone call, the establishment's workers wave their hands at me, disrupting me during an important call. They rudely tell me to get lost, because I was drinking the milk I had permission to take in there.
Pros: there are books there
Cons: managers ignore complaints, employees give false information