This store should be called Snob Hill. I purchased a pair of shoes that I was very excited about. After making the purchase, the salesperson informed my they were having a sale the next week. Great, I thought, maybe the shoes I bought will be on sale, and I can return them for a discount. The salesperson informed me they have a 30 day return policy for unworn items. I left my shoes in their box and returned a week later. Sure enough, the shoes I purchased were on sale for 20% off. I tried to return them and purchase them at the discount, but the salesperson said she could not do this. I was surprised, as this is pretty standard practice at most businesses. Moreover, their return policy is for exchange or store credit only, so once you make the purchase, they have you. The salesperson refused to budge.
I would much rather support small, local businesses than large chains or internet companies. But, I will not do business with Nob Hill Shoes unless they improve their customer service. Incidentally, I could have purchased the same shoes at zappos or at REI and wish I had.