The folks at DZ have been completing my clothing alterations for about the past three years. Overall, I have been very satisfied with the quality of the work and the prices. The service has always been friendly, and the shop owner has a good sense of humor. If you are a person who exists in a linear, inflexible, well organized world, then DZ might not be the place for you. If you appreciate fluidity and can tolerate a little chaos then you'll be just fine! As other people have mentioned in their reviews, the shop itself can be a bit disorganized. For example, sometimes clothes are sorted by last name and sometimes they get sorted by first name. It might take a few minutes to find the correct article of clothing, but I've never had anything permanently misplaced. I would strongly recommend that instead of basing your opinion on someone else's review, you give DZ a try and see if they are a good match for you. Many of my friends have also been utilizing the services of DZ for many years and have had positive experiences. Where it really counts DZ is optimal: high quality alterations, low cost for level of detail, friendly service, and good location.