I made an appointment for service at my residence and was told that I'd receive a call when the tech was on his way, but he showed up without calling me. He said that repairs were possible, but we should consider replacing the whole door and track assembly, and that their showroom would be open on Saturday morning. We came in on Saturday and worked with two employees, but they freely admitted to not knowing much. The garage door currently on my house is wooden, and I wanted to know what the price of a new wood door would be. However, the employees there had trouble locating any flyers detailing wood options, and told me that no pricing information was available: only one employee knows the pricing for their products, and although she was scheduled to be there that morning, she had not come in. I left the store without getting any solid information about pricing or options. Dave's Garage Doors had no respect for my time, and there's no reason to believe that they'll respect yours.