I researched this shop, Vanek's shoe repair and was initially impressed with the reviews of it. That being said I took two pairs of shoes to be repaired.
On the day that i was to pick up my shoes, they weren't ready - either pair. One hadn't even been started to be worked on, the other was only half done. The owner made no apologizes for this, and told me that I should be appreciative that I was able to get the shoes within a week. I also was offered no discount. But, instead instructed to return 15 minutes later.
When I returned both pairs were done, again no offer for a discount for the inconvenience and no apologizes. Part of the new toe wasn't even sealed on properly. I got them yesterday, it's already peeling. Also, neither pair had been cleaned, brushed, or polished. When I asked why these things hadn't been done, the other just huffed at me.
NEVER GO TO VANEKS, unless you want to be treated rudely.
Cons: poor customer service and shoe service