I have only visited the store a couple times, but I have had only the best service from them. I enter the store and its like I have a personal shopping buddy. The first time I went in to the store, I went in to get a couple filters. Simple right, should only take a minute...I spent an hour talking photography with the younger guy (from other post I assume he's the son). This place is awesome. It is not a very big location. Its not a ""big box"" store. But there are so many neat things to look at. When I went to purchase my filters I did the math in my head and the figure on the till did not match. It was less. the guy gave me a discount. Every time I have went in to the store, they are always friendly to me. They know their stuff. So, to say they are rude and only think of themselves, shocks me. I will most definitely use this place more often.