When my son wanted my help to buy an used SUV (2006 Jeep Grand Cherokee Laredo), I made a few calls to some dealers by looking into the available vehicles thru the ebay listing. Mack Gilchrist is one of the few sales persons I made calls and talked to. Mack was very polite, sincere and professional. He does not have any problem in dealing with me as a decent gentleman, because he is one. Even after the sales is over, Mack made a courtesy call two days after the sales is over. I had to talk to the sales manager Frank White; his composure is great; he answers all my questions very patiently, even though I talked to him on a very busy day. Dean is the finance manager, who did a great job in dealing with the payment of the vehicle. It is my first time buying an used vehicle from a dealer. We drove more than five hours, from Kalamazoo, MI to Akron, OH to buy this vehicle. Thanks to all these people, and the Dave Towell dealership for the way they handled this sales, and made it a pleasant experience to encourage us to come there again to buy more vehicles, and recommend to our friends.