I read these reviews and I am convinced that the negative ones are written by people who were having a bad day - (or felt their items were worth more .. when they weren't.)
I did much homework - tested a few gold dealers in Cleveland, Strongsville, and Medina, and chose Lyles of Medina. On numerous occasions in 2012, I bought, sold, obtained appraisals (written and verbal) and transacted at least 10 times with Lyle ... and each time he was personable, kind, knowledgeable, fair, and professional. I always felt I received a fair deal from Lyle.
I never met Lyle before this year - but after these 10 transactions I would recommend Lyles to anyone. Too bad the negative people do most of the blogging.. I suggest you take your items to a few dealers.. like i did.. and end up at Lyles... You will see what I mean.