My husband purchased a remote car starter from them for me for my birthday. I dropped my car off on a Saturday at 9:00 am and they advised that it would not be ready until 3 pm - 6 hours. I have had 2 other cars that I had starters put in and it never took more than a couple hours to install. When I asked why it would take so long to install, the man got extremely rude with me and told me that if I didn't like the way they do things that I could come back another day. That was only the beginning of the treatment I received. There were some issues with my car starter that required me to bring it back in the following Monday. They worked on it for a few hours to no resolve. When I asked the status I again was spoken to rudely and with a complete condescending manner. They treated me like a stupid woman who knows nothing about cars and told me that the issues were with my car and not with anything they were doing. I realize that issues will come up with cars and am not upset with that fact. I am upset with the way I was treated and talked to. I finally had to bring it in a 3rd time this past Monday to have a part installed that they needed to order. After my car was finally completed, I voiced my concern with the treatment I received. At that point the man at the counter and the owner's wife, Pam, proceeded to verbally attack me and yell at me. The man told me I was too sensitive, they treat everyone the same and that he wasn't going to f-ing babysit me. I was not looking to receive anything for free, only to have them know how they made me feel and maybe get a sincere apology. I have only received one apology through the entire process and it was a back-handed apology. I have never experienced such abusive behavior at the hand of a business owner. No one deserves this.
Cons: Didn't have parts, had to make 3 trips, treated badly, yelled at by staff, treated like a dumb woman, given a back handed apology