I have to say, in fairness to this company, perhaps the other review for kitchen refacing was a one time issue, or the case of two sides to ever story. My wife and I used Cabinet En-Counters as well for a recovery/refacing project for our kitchen, and we ended up with a fkitchen that can be on the front cover of a design magazine .
We used thermafoil and stainless steel doors with coordinating laminate for the refacing. This company was professional to work with, very timely, and efficient. If there were any questions we had, they were answered and resolved quickly. I would not only recommend this company to anyone, but we are considering using them again for a major bathroom project we are now planning.