It was dead smack in the middle of winter 2004. My sons were goofing around and smashed a baseball right through our living room window, shattering it. Oh my it got real cold real fast. My hubby hrried to call a window repair service, thinking they probably wont be able to come over fast... well he called Goodman glass, told them what happened and asked how soon they'd be able to come. They came within an hour from calling them. They looked at it, gave us a great cost to fix it, and was able to replace the window within a matter of minutes. No more freezing for us. We were so greatful and pleased with this businesses service.