A week ago Saturday I brought my car to the service department at Ray Laks Acura in to have a leak in the transmission fluid looked at.
The service manager was surly, and downright hostile, when I asked to just put the car up on the lift so I could take a look at it.
After much heated discussion he agreed to let me take a look, without charge.
The tech (who was very knowledgeable and helpful) showed me the leak in the lines from the tranny to the radiator. I was told I needed my lines replaced and I agreed and I was quoted two hours plus parts. This took all of 5 minutes.
Based on my favorable interaction with the tech, (Frank) I made an appointment for service with Ray Laks Acura.
I arrived promptly at the dealership this morning (9/23) and was handed a service agreement.
It included a $54 diagnostic charge, plus the quoted service. I informed the Service Manager that we had already done this.
His response was “you screwed me last Saturday”, so this charge is being applied.
Needless to say, I took my Acura and my future business elsewhere.